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Analytics & Response Times: See response times and outcomes you can trust.
Track how fast every lead got a real reply, how many became appointments, who showed, and which deals sold and delivered. Every number opens the records behind it.
- Real reply times
- Every count drills down
- By location and channel
Demo data example of QualiFlow Analytics for Riverton Motors Downtown over the last 30 days: a median first reply of 7 seconds, with the slowest 5% at 1 minute 52 seconds. QualiFlow sends no automatic acknowledgements, so the clock stops at a real reply. From 412 leads, 126 appointments were set, 84 customers showed, 42 bought and 35 took delivery. Four outcomes are unknown and shown as unknown.
The problem at your store
Reports count activity. You need outcomes.
CRM reports count calls, emails and tasks rather than appointments and deliveries. “Response time” includes auto-responders, nobody can tell what the AI did versus people, and comparisons across rooftops don’t line up.
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Auto-replies flatter the clock
An instant “we got your request” counts as a reply, so the report looks fast while the shopper still waits for an answer.
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AI and staff work blur together
When software and people both touch a deal, nobody can say who did what, so credit and coaching land in the wrong place.
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Rooftops don’t compare cleanly
Each store counts a little differently, so side-by-side numbers start arguments instead of decisions.
What the research says Industry research, not QualiFlow results.
42hours
was the average response time among U.S. companies that answered a web inquiry within 30 days, in a 2011 audit of 2,241 companies
14%
of dealerships failed to personally respond to a website customer in 2026 mystery shops of 3,290 dealership websites
Capabilities
Numbers you can stand behind
Every metric uses a clear definition and an honest denominator, and every count opens the records behind it.
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First reply time
Shown as a median and the slowest cases (p95). Counted to the first real reply from Aria or your team; QualiFlow sends no “we got your message” auto-replies.
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The whole funnel, lead to delivered
Lead, contacted, appointment set, confirmed, showed, sold and delivered, using the same definitions at every rooftop.
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Every visit outcome counted
Recorded no-shows, reschedules, cancellations and each unsold visit’s next action show where appointments leak and what happens after a visit that didn’t close.
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What Aria did, and what people did
Aria only, Staff only and Aria and staff handling are shown separately, so you see exactly what Aria contributed.
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Filters that match your store
Slice by period, location, channel, team member, opportunity stage and journey, the way you already run the floor.
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Drill into every count
Click any number to open the leads, conversations and appointments behind it, so every figure can be checked.
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Unknown stays unknown. Outcomes nobody recorded are shown in every total, never hidden or guessed.
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Honest denominators. Attendance rate compares attended appointments with confirmed appointments that came due.
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Revenue, clearly labeled. Only verified revenue from recorded final amounts is added up.
How it works
From a timestamp to a number you trust
The numbers come from the work itself, recorded as it happens, not from a spreadsheet at the end of the month.
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Every step is recorded
Messages, bookings, visit outcomes, sales and deliveries are saved with who recorded them and when, on every channel.
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Replies are timed honestly
The clock runs from the customer’s message to the first real reply from Aria or your team.
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Outcomes need evidence
Showed, sold and delivered come from what your team records. Anything unrecorded is counted as unknown.
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You filter and drill down
Compare locations, channels, team members, stages and journeys, then open the conversations behind any number.
Two rooftops, one honest comparison
Picture a Monday morning at Riverton Motors, a fictional dealer group: the dealer principal compares leads at the Downtown and Riverside stores.
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Monday, 9:00 AM
The principal opens Analytics and compares both stores over the last 30 days.
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9:02 AM
First reply times look alike at both stores, so speed isn’t the gap.
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9:04 AM
Splitting by channel shows that Riverside’s website-chat leads book appointments at a lower rate.
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9:10 AM
The principal opens the 22 conversations behind that number, sees several shoppers wrote in Spanish and asked to meet a Spanish-speaking salesperson, and raises it with the Riverside sales manager.
Demo data example comparing leads over the last 30 days. Downtown text: median first reply 7 seconds, 34% booked. Downtown website chat: 8 seconds, 31% booked. Riverside text: 7 seconds, 33% booked. Riverside website chat: 9 seconds, 18% booked. The drill-down lists the 22 Riverside website-chat conversations, including a shopper asking whether anyone at the store speaks Spanish, one who booked a Saturday visit, and one whose outcome is unknown.
What you can measure
Credit where credit is due
Conversations and appointments are split into Aria only, Staff only and Aria and staff, so you can see what Aria handled and what your people closed.
- Aria only, Staff only and Aria and staff handling for conversations and appointments
- Recorded no-shows, reschedules, cancellations and post-visit next actions
- Attendance rate against confirmed appointments that came due, with unknowns counted
- Advanced analytics (Ultra Flow and up): stock and demand, audience and acquisition, conversion and barriers, owner growth
The report shows demo data for a fictional store. Your numbers come from your own store’s records once Aria is switched on.
Demo data example of an Analytics report for the last 30 days: a 71% attendance rate, 84 of 118 confirmed appointments that came due, with 4 outcomes unknown; 21 recorded no-shows; and of 126 appointments set, 46% were handled by Aria only, 38% by Aria and staff and 16% by staff only.
FAQ
Questions about the numbers
Definitions, rooftops, revenue and what this page shows.
What counts as a reply?
The first recorded reply to the customer, from Aria or from your team. QualiFlow never sends an automatic “we got your message”, so the clock runs until a real answer.
Can I compare my rooftops?
Yes, on Dealer Flow (several locations on Dealer Flow). Filter by location to compare stores that use the same definitions, each with its own hours and time zone. People only see the locations they’re allowed to access.
How is attendance rate calculated?
Attended appointments divided by confirmed appointments that came due. Appointments with no recorded outcome are shown as unknown instead of being dropped or guessed.
Does QualiFlow claim revenue for Aria?
No. Only verified revenue from recorded final amounts is added up, and handling is split into Aria only, Staff only and Aria and staff, so you decide how to read the contribution.
Are the numbers on this page real?
No. Every dashboard on this page shows demo data for a fictional store. Your analytics come from your own store’s records once Aria is switched on.
Every lead gets a reply
Never leave a lead waiting until morning.
Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.
Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.
