Change your sign-in email

Change my email sends a confirmation link to your new address. Your email changes only when you open it, and then every device signed in to your account is signed out.

Last updated 2 min read

What it is

CHANGE MY EMAIL moves your account to a new sign-in email. QualiFlow sends a link to the new address, so only someone who can open that inbox can finish the change.

Owners find it in Settings → Your profile → Profile, under Sign-in email. Staff find it in Settings → Sign-in & security.

How to use it

  1. Select Change my email.
  2. Enter the new address and select Send confirmation link.
  3. If QualiFlow asks you to Confirm it's you, enter your password (or use Continue with Google or Microsoft). With your password, the link is sent straight away.
  4. Open the email sent to the new address and select the link.
  5. The page says "Your email is now …". Select Sign in again and log in with the new email.
  6. Changed your mind? Before you open the link, select Cancel the change.

What the data means

While a change waits, the card says "Check (your new address) to confirm the change. The link expires at …". Until then you keep signing in with your current email.

After the change, every device signed in to your account is signed out, and your old address gets a notice that the email was changed.

The same confirmation page also confirms an address when QualiFlow support sends you a verification email.

Possible issues and fixes

"Another QualiFlow account already uses this email."

Symptom: The new address is refused.

Why: Each email can belong to one QualiFlow account only.

Fix: Choose a different address, or ask QualiFlow support in Support → Create a ticket if the other account is yours.

How to check: Send confirmation link shows "We sent a confirmation link to …".

Symptom: The link opens a page that says it can't be used.

Why: Each link works once and only for a limited time, and a newer request or Cancel the change stops it.

Fix: Select Change my email again to get a new link, or ask support to resend a verification email.

How to check: The new link opens "Your email is now …".

The confirmation email doesn't arrive

Symptom: Nothing arrives at the new address.

Why: The address has a typo, or the email is in spam.

Fix: Check spam. If the address is wrong, select Use a different email and send again.

How to check: The card shows the right address under "Waiting for confirmation".

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