Billing & plans
Plans, invoices, payment methods and what each plan includes.
Guides in this topic
- Plans and choosing oneQualiFlow has three plans you can buy online (Smart Flow, Ultra Flow and Scale Flow) and Dealer Flow, the custom plan we prepare for dealer groups. You choose a plan and pay for it after you verify your email and answer six quick questions, before setup starts.
- How AI credits workAI credits pay for the AI work Aria and Nora do. Each action uses credits based on what it really cost. Your plan's credits reset every month and are used first; add-on credits are used after them.
- Usage and stats, and the sidebar Usage boxThe Usage item in the sidebar shows how much of this month's credits, minutes, SMS, campaign emails and contacts you have used. Settings, Billing has the full stats, with what used them.
- Limits, the 80% warning and what happens at 100%Each plan has monthly allowances (credits, minutes, SMS, campaign emails) and fixed limits (contacts, seats, agents and more). Owners are warned at 80%. When credits run out Aria stops and hands every chat to your team.
- Add-ons and when they expireAdd-on packs give you more AI credits, call minutes, SMS or campaign emails. They are one-time purchases, used after your monthly allowance, and they last 12 months. Extra seats, numbers, storage and priority support are monthly add-ons.
- Invoices and payment historySettings, Billing lists every subscription invoice and add-on purchase with what each charge was for, its status, and a link to the invoice PDF or receipt.
- Changing your planUpgrades start right away and the difference for the rest of the period is charged today. Downgrades start at the end of your current period, and you keep your current plan until then.
- Cancel, pause and renewCancelling stops your subscription and pauses the workspace right away. Nobody can use it and Aria stops, but your data is kept. Renew any time in Settings, Billing to get everything back.
- Refunds and their statusYou can ask for a refund within a window after your billing period starts. The amount is worked out for you from what you paid, how much of the period has passed and how much you used. We review refunds within 1–3 business days.
- Onboarding feesThe onboarding fee pays for our team to set up QualiFlow with you. It is a one-time charge on your first invoice. It is optional on Smart Flow and included on Ultra Flow and Scale Flow.
- Phone numbers on your planEvery plan includes one phone number. Extra numbers are a monthly add-on at $10 a month each.
- Priority supportPriority support is a paid add-on on any plan. Our team replies to your support tickets within 3–6 hours, and you can live chat with a specialist (Mon–Fri, 10am–5pm Central) when one is available. Standard support and Nora are included on every plan.
- Your workspace is paused by QualiFlowWhen every page says "This workspace is paused by QualiFlow", the QualiFlow team has paused the workspace, for example during a payment review. Your data is safe and the card is not charged. Contact QualiFlow support to turn it back on.
- Dealer Flow: how your custom plan is preparedDealer Flow is the custom plan for dealer groups. You sign up and verify your email, QualiFlow prepares your plan with the limits you agreed, then you review it and pay in the plan picker. Billing then renews by itself.
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Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.
