Forgot your password? Choose a new one

Use Forgot password? on the log-in page to get a 6-digit code and a link by email, then choose a new password. Every device is signed out afterwards.

Last updated 2 min read

What it is

Forgot your password? lets you choose a new password without knowing the old one. Open it with Forgot password? on the log-in page.

QualiFlow never says whether an email has an account. You see the same message either way.

How to use it

  1. On the log-in page, select Forgot password?.
  2. Enter the email you log in with and select Send reset code.
  3. On Check your email (PASSWORD RESET), enter the 6-digit code and select Continue. Or open the link in the email instead.
  4. On Choose a new password, enter New password and Confirm new password. Tick off all four checks.
  5. Select Save new password. It reads Saving your password… while it works.
  6. Log in with your new password.

What the data means

The reset code lasts 10 minutes and allows 5 tries. The reset link works once and expires after 30 minutes. A new request cancels the earlier code and link.

Saving the new password signs out every device on that account. The log-in page then says "Your password was changed. Log in with your new password."

Forgot password works for an account made with Google or Microsoft too. It proves the mailbox and sets a password.

Possible issues and fixes

I never got the reset email

Symptom: No email after a few minutes.

Why: It went to spam, no account uses that address, or the account no longer belongs to an active workspace.

Fix: Check the address spelling and search spam for "Reset your QualiFlow password". Then select Send a new code, or Send another link.

How to check: The Choose a new password screen opens.

Symptom: The reset link says "This reset link has expired or was already used."

Why: The link was used, is older than 30 minutes, or a newer request replaced it.

Fix: Select Request a new link and use only the newest email.

How to check: Choose a new password opens.

I'm a team member and still can't get in

Symptom: The reset worked, but you can't reach the workspace.

Why: You may have been suspended or deactivated.

Fix: Ask an Owner to check Settings → Team & roles → Members and select Reactivate.

How to check: You log in and the workspace opens.

It still asks for a code after the reset

Symptom: After the new password, QualiFlow asks for an authenticator code.

Why: A reset keeps two-step verification on.

Fix: Enter the authenticator code, or a recovery code.

How to check: The workspace opens.

Every lead gets a reply

Never leave a lead waiting until morning.

Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.

Start 7-day trial Book a demo

Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.