What it is
Website chat is the Aria chat bubble on your own website. It is set up in Chatbot. Under the embed code, Live on your website: says Yes, or Not yet with every reason and, where you can fix it, a button that opens the fix.
How to use it
- Open Aria Lab and select Widgets.
- Select the widget and read Live on your website:.
- If it says Not yet, work down the reasons. Select the button next to a reason to open its fix.
- Under Website access, check Allowed websites · up to 10, one per line. Add your site's https address, for example https://www.example.com, without page paths.
- After any change, save and select Publish this version. Saving a published widget puts it back to Draft.
- Open your website in a new browser tab and check the bubble shows.
What the data means
Live on your website: Yes means visitors can chat now. Not yet lists each reason, for example: the widget isn't published, no https address is added under Website access, the chat has no location or its location is inactive, AI is turned off, Pause all sending is on, Aria's replies on live channels are off, the chat's agent has no published version or is paused or set to Off (staff replies), or the location has no approved response policy.
The www and plain addresses of your site both work. Test addresses such as localhost are for developers and don't make the chat live.
Possible issues and fixes
The chat bubble doesn't appear on the website
Symptom: Visitors don't see the chat bubble on your website.
Why: The widget isn't live. Live on your website names why, such as not published, the agent paused, replies off, AI off or no approved rules for its location.
Fix: Work down the reasons under Live on your website and use each fix button. Then save and select Publish this version.
How to check: Live on your website: says Yes and the bubble shows on your site.
The chat disappeared after a small change
Symptom: The chat worked, you changed the widget, and now it's gone from your website.
Why: Saving changes returns a published widget to Draft and removes chat from your website. Saved conversations are kept.
Fix: Select Publish this version again. The embed code stays the same, so you don't need to change your website.
How to check: Live on your website: says Yes.
The bubble shows on one website but not another
Symptom: The chat works on one of your sites but not on another.
Why: The other site's address isn't in Allowed websites under Website access.
Fix: Add the site's https address (up to 10, one per line, without paths or wildcards), then save and publish.
How to check: The bubble shows on both sites.
Staff can't reply to a website chat
Symptom: You open a website chat in the Inbox but can't send a reply. It says "Website chat replies can't be sent from QualiFlow yet."
Why: Your team can read website chats in the Inbox, but staff replies in website chat can't be sent from QualiFlow.
Fix: Contact the visitor by phone or email if they left one. Aria keeps answering in the chat.
How to check: The visitor has your answer by phone or email.
Aria didn't answer a website visitor
Symptom: A visitor wrote in the chat and got no answer.
Why: Pause all sending is on, or the chat's agent or rules changed while the visitor was chatting.
Fix: Check Settings → Go-live checklist → Safety controls, then read Live on your website in Aria Lab.
How to check: A test chat on your site gets an answer.
