What it is
Usage in the left sidebar is a quick look at this month: hover over it and a small box opens beside it with meters for AI credits, call minutes, SMS, campaign emails and contacts.
Settings → Billing has the full picture: every meter, your plan limits, add-on balances and a breakdown of what used each one.
How to use it
- Hover over Usage in the sidebar.
- Read the meters. A meter turns to a warning colour at 80%.
- Select Stats to open the full stats in Settings → Billing.
- Owners: select Get more to buy an add-on or upgrade.
- In Settings → Billing, read the breakdown to see what used credits, minutes and SMS this month.
- Owners: under Credits by conversation, see which conversations used the most AI credits this month, and select a name to open that conversation in the Inbox.
What the data means
Used and left: what you used this month, and what is left from your plan's monthly allowance plus any add-on packs. Add-on units still left are shown separately.
The month: allowances reset on the same day each month, counted from the day your plan started, also on quarterly and annual plans. The page shows when the current month ends.
Breakdown: what used each meter, for example Aria (replies, calls, campaigns and background work), Nora, inbound and outbound calls, SMS sent and received, picture messages and campaign emails.
Credits by conversation (Owners only): the conversations where Aria used the most AI credits this month (her replies, the photos she looked at and the voice notes she listened to), with the channel, the last activity, how many times Aria worked on it and its share of all credits. A line below adds up the other conversations, and credits not linked to a conversation: Nora, campaigns, knowledge and anything used before October 19, 2026, when conversations started being recorded. Everything adds up to the AI credits meter.
Limits: contacts, team seats, AI agents, phone numbers, locations, email domains, knowledge base and storage show how many you have against your plan's limit. They don't reset.
Possible issues and fixes
I don't see Get more
Symptom: The Usage box has Stats but no buying option, or Settings → Billing has no buttons.
Why: Only the workspace Owner can buy or change billing. Staff can see usage.
Fix: Ask your Owner to add credits or upgrade.
How to check: Your Owner sees Get more and the buy buttons.
The numbers say unlimited
Symptom: Meters show "Unlimited" and no limits apply.
Why: Your workspace is marked Internal by QualiFlow, or your Dealer Flow plan has no limit on that item.
Fix: Nothing to do. Ask our team if you think this is wrong.
How to check: Settings → Billing shows the Internal tag or your Dealer Flow plan.
