Aria, your AI agent
How Aria answers, what she can do on her own, and how to guide, test and supervise her.
Guides in this topic
- How Aria books appointments in chatsAria checks real free times across the next week, offers them, and books the one the customer clearly confirms. She keeps booking while a chat is Awaiting staff. Here is what she needs and how approvals work.
- When a customer asks Aria to call themWhen a customer writes "call me" on Messenger, Instagram, WhatsApp, text, email or website chat, Aria calls them back herself (or at the time they ask), continuing the chat on the call. On her call she can text them the details you agreed.
- When Aria hands a conversation to your teamAria passes a conversation to a person when the customer asks for one, when the request needs one, or when she says she'll check with the team. The chat becomes Awaiting staff, the right person is alerted, and she keeps answering.
- How Aria decides to reply, draft or waitFor each new customer message Aria reads the conversation, looks up what she needs and writes a reply. Depending on the mode it is sent, waits for approval, or is held back, and the Inbox always says why.
- Switch Aria between Off, Ask first and AutopilotOne switch decides how Aria answers customers for the whole workspace. Off means she doesn't reply, Ask first means a person approves each reply, Autopilot means she replies by herself. Only Owners can change it.
- Photos, voice messages and files customers send AriaAria looks at car photos customers send and checks your real stock for that car, listens to voice messages through a transcript, and knows when a document or contact was shared. On Messenger, Instagram, WhatsApp and text messages.
- When a customer goes quiet, Aria checks inWhen a customer stops replying after Aria asked them something and they still have an open request, Aria can send up to two short check-ins inside allowed hours. It is on by default.
- What Aria tells customers about your cars, photos and stock watchesAria answers vehicle questions from your Inventory, sends car photos where the channel allows, and offers to message the customer when a car they want comes in. She only states what you recorded.
- Who Aria is and what she needs to answerAria is your dealership's permanent built-in agent. She answers customers on every channel you give her. This article lists everything that must be on before she answers, and what she has from day one.
- How Aria replies by emailWhen a customer emails you, Aria answers with a proper email from your own mailbox, not a chat message. It has a greeting, short paragraphs, car cards for the cars she names, one button and your dealership's signature. The plain-text version always goes too.
- Change how Aria replies (style and rules)In Aria Lab, open Aria (or any agent) and use Reply style & rules to choose her tone, reply length, emoji and sign-off, and to add Always and Never rules. Custom instructions add anything else. They apply to chats, texts, emails and phone calls. QualiFlow's safety rules stay locked.
- Business details Aria always knows (From your Settings)Aria reads your dealership name, phone, email, website, address, opening hours, holiday closures, brands and departments from Settings on every message and call. A change is used within about a minute.
- What Aria can and cannot sayEvery Aria reply is checked against your records before it is sent. She states prices, stock, hours and bookings only as recorded, never invents a discount, and says she'll check with the team when she has no answer.
- Booking appointments on phone callsOn a phone call Aria checks real free times across the next week and books the one the caller agrees to, for every caller, new or known. When she can't book, she tells the caller and your team gets a task.
- What Aria does when she answers a phone callAria answers calls to your QualiFlow number at any hour. She answers questions, books visits, puts callers through to your store while it is open, and takes messages. Closed store means no transfer.
Every lead gets a reply
Never leave a lead waiting until morning.
Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.
Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.
