Visits & appointments
Book, confirm and remind: appointments, showroom visits and no-show follow-up.
Guides in this topic
- How the Visits, Sales, Ownership and Service pages workVisits, Sales & delivery, Ownership and Service share one layout and the same rules for saving facts: a source for every change, time zones on every date, and a history that never loses anything.
- Copy appointments to Google or Outlook Calendar and send confirmationsConnect Google or Outlook Calendar and every booking, change and cancellation is copied there automatically. Send an approved confirmation email from your own mailbox. Neither is needed to book.
- Appointment times and time zonesEach appointment keeps the time zone it was booked in, and each booking resource reads its hours in its own time zone. Check these when appointment times look hours off.
- Set up Aria to book appointmentsBooking works with no setup - every location and active team member is bookable on your opening hours. Aria books herself when her live rules allow Book appointments, the customer agreed an exact time and she may answer. Settings → Booking fine-tunes it.
- Book an appointment for a customerBook a showroom visit, test drive, service visit or vehicle pickup in QualiFlow's calendar. Find a free time, record the customer's exact confirmation, then approve and confirm the booking.
- The Appointments calendarThe Calendar tab on Visits shows every showroom visit, test drive, service visit and vehicle pickup booked in QualiFlow, in Week, Day, Month or List view, with its status, calendar sync and the days the dealership is closed.
- Approve Aria's booking requestsOn Ask first, every booking, move or cancellation Aria prepares waits for an approver. Approve it, then confirm it, within 30 minutes. The customer isn't told automatically.
- Record an appointment's outcome or a no-showAfter a booked appointment, record whether the customer came, test-drove and bought, with evidence. A no-show is recorded only after the appointment ended, never assumed.
- Recorded visits and walk-insRecorded visits lists every visit, walk-ins and booked appointments alike. Record a walk-in with its outcome, read the salesperson brief, and see which visits still need an outcome.
Every lead gets a reply
Never leave a lead waiting until morning.
Aria answers, qualifies and books test drives around the clock, in English, Spanish and French, inside the rules you set.
Smart Flow · Card required. Subscription charges automatically after seven days unless cancelled; optional guided onboarding is charged upfront. Nothing goes out to customers until you connect your channels and approve Aria’s go-live checklist.
