What it is
The QualiFlow team can pause a workspace, for example during a payment review. While it is paused, every page shows: "This workspace is paused by QualiFlow. Your data is safe. Contact QualiFlow support to turn it back on."
Nothing is deleted. Aria stops, nobody can use the workspace, and the card is not charged while it is paused.
This is different from a suspended account, where sign-in says "Your account is suspended. Contact support@qualiflow.ai" (see "Your account is suspended").
It is also different from pausing after a cancel. A cancelled subscription says "This workspace is paused because the subscription was canceled." and the Owner renews it in Settings → Billing (see "Cancel, pause and renew").
How to use it
- The Owner gets a bell notice, "Your workspace is paused".
- Contact the QualiFlow team: open Support and create a ticket, or ask Nora.
- When the team turns the workspace back on, the Owner gets "Your workspace is back on". Everything works again, and nothing was lost.
What the data means
The pause message only says the workspace is paused by QualiFlow. The reason is between you and the QualiFlow team, so ask support if it is unclear.
Possible issues and fixes
Renew in Settings → Billing doesn't turn it back on
Symptom: The Owner opens Settings → Billing but the workspace stays paused.
Why: Only the QualiFlow team can turn back on a workspace they paused. Renew is for a workspace paused after a cancel.
Fix: Contact QualiFlow support and ask them to turn the workspace back on.
How to check: The message says "paused by QualiFlow", not "because the subscription was canceled".
