What it is
Check your email is the step where you type the 6-digit code QualiFlow emailed you. It proves you control the mailbox before a session opens or a password changes. Nobody is signed in until the code is entered, so reloading the page does not skip it.
A small label at the top says why the code was sent:
| Label | When you see it | Button |
|---|---|---|
| VERIFY YOUR EMAIL | Right after sign-up | Verify email |
| NEW DEVICE | Logging in on a browser QualiFlow doesn't recognise | Verify and log in |
| SIGN-IN CODE | Every log-in, if you turned on Email me a code every time I sign in | Verify and log in |
| PASSWORD RESET | After Send reset code | Continue |
How to use it
- Open the newest email from QualiFlow. The code is in the email, never in the subject line.
- Type the 6 digits into 6-digit code, or paste them. A pasted code submits by itself.
- Select the button (Verify email, Verify and log in or Continue).
- No email? Wait for the countdown (Send a new code in 0:45), then select Send a new code. Only the newest code works.
- Wrong address? Select Wrong email? Start again, Back to log in or Use a different email to go back.
What the data means
A code lasts 10 minutes and allows 5 tries. You can ask for a new code 60 seconds after the last one, up to 5 times for each step.
After a NEW DEVICE code, QualiFlow remembers that browser for 30 days. A new browser, a private window or cleared cookies count as a new device.
The email comes from "QualiFlow <no-reply@qualiflow.ai>". Its subject is "Confirm your email for QualiFlow", "Your QualiFlow sign-in code", "Confirm it's you signing in to QualiFlow" or "Reset your QualiFlow password".
Google and Microsoft sign-ins never ask for this code. Two-step verification still applies to them.
Possible issues and fixes
The code email never arrives
Symptom: No email after a minute or two.
Why: It went to spam or a Promotions tab, the address was mistyped, or too many codes were asked for. The screen shows only a short form of the address, such as "s•••@example.com".
Fix: Search spam for "QualiFlow" and mark it as not spam. Check the first letter and domain of the address. Then select Send a new code.
How to check: The new email arrives and its code works.
"That code didn't work" or "Too many wrong codes"
Symptom: The code is refused, or the page says to start again.
Why: The code was mistyped, came from an older email, or 5 wrong tries were used.
Fix: Use the code from the newest email. After "Too many wrong codes", select the back link and start again to get a new code.
How to check: The next correct code moves you on.
"This code has expired or was used"
Symptom: You are sent back to the form with this message.
Why: The code is older than 10 minutes, or it was already used.
Fix: Start again from the form. QualiFlow sends a fresh code.
How to check: Check your email appears with a new countdown.
"You've asked for the most codes we can send for this step"
Symptom: Send a new code stops working.
Why: There is a limit of 5 sends per step, 8 code emails an hour per person and 20 an hour per network.
Fix: Wait about an hour, then start again.
How to check: A new code email arrives.
